Information
Terms and Conditions
Effective Date: December 1, 2024
Last Updated: December 1, 2024
These General Terms and Conditions (hereinafter referred to as the “GTC”) govern the rights and obligations of Biokarma Kft. (hereinafter referred to as the “Service Provider”) and the user or customer (hereinafter referred to as the “Customer”) using the electronic commerce services available on the akkufresh.com website. The Service Provider and the Customer are hereinafter jointly referred to as the “Parties.”
The GTC applies to all transactions and services conducted via the akkufresh.com website, regardless of whether the Customer accesses the website from Hungary or from abroad.
1. Service Provider Information
Company Name: Biokarma Kft.
Registered Office & Mailing Address:
Móricz Zsigmond Rpt. 6–8, Ground Floor, 9022 Győr, Hungary
Company Registration Number: 13-09-226903
Tax ID: 32268232-2-13
Customer Service Hours: Monday–Friday, 10:00–16:00
Phone: +36 20 999 9910
Email: info@biokarma.hu
Website: https://akkufresh.com
2. Scope and Legal Background
These GTC apply to all electronic commerce services provided through the akkufresh.com web store. Purchases are governed by:
Act CVIII of 2001 on Electronic Commerce Services
Act V of 2013 on the Civil Code
Government Decree 45/2014 (II.26.)
Directive 2011/83/EU on Consumer Rights
3. Contract Formation
3.1 Placing Orders
Orders may be placed electronically via the akkufresh.com website in accordance with these GTC.
3.2 Registration
Most services are available without registration; however, certain features require user registration and login. By registering, the Customer confirms acceptance of these GTC and the Privacy Policy.
3.3 Order Modification or Cancellation
Orders may be modified or canceled without consequence until fulfillment by contacting customer service via email or telephone.
3.4 Language of the Contract
The language of the contract is Hungarian.
3.5 Code of Conduct
The Service Provider is not bound by any code of conduct.
4. Registration and User Responsibility
The Customer is responsible for providing accurate and complete information during registration and ordering.
The Service Provider shall not be liable for:
Delivery delays caused by incorrect data
Damages resulting from forgotten or compromised passwords
Errors caused by changes made by the Customer to their account data
5. Products and Pricing
5.1 Product Information
Product descriptions, characteristics, and usage instructions are available on individual product pages. Product images are illustrative only.
5.2 Prices
Prices shown include VAT unless stated otherwise. Delivery costs are shown separately during checkout.
5.3 Price Changes
The Service Provider reserves the right to change prices at any time. Price changes do not affect confirmed orders.
5.4 Incorrect Pricing
If an obvious pricing error occurs, the Service Provider is not obliged to fulfill the order at the incorrect price and may offer fulfillment at the correct price instead.
6. Order Process and Confirmation
6.1 Order Submission
An order becomes binding upon clicking the “Finalize Order” button, which creates a payment obligation.
6.2 Order Confirmation
An automatic confirmation email will be sent within 48 hours, confirming receipt of the order. This does not constitute acceptance of the order.
6.3 Acceptance of Order
The contract is concluded only when the Service Provider explicitly accepts the order.
7. Delivery and Payment
7.1 Delivery
Products are delivered via courier services to the address provided by the Customer.
7.2 Delivery Time
Delivery times are indicative only and cannot be guaranteed to a specific hour.
7.3 Payment Methods
Available payment methods are displayed during checkout.
8. Right of Withdrawal (Consumers Only)
Consumers are entitled to withdraw from the contract within 30 days of purchase without providing a reason.
Key Conditions:
Withdrawal must be declared in writing (email or post)
Products must be returned within 14 days
Return costs are borne by the Consumer
Refunds are processed within 14 days after receipt of returned goods
Refunds are issued using the original payment method
9. Warranty and Guarantee
9.1 Mandatory Warranty
The Service Provider provides statutory warranties in accordance with Hungarian law and Government Decree 151/2003.
9.2 Voluntary Guarantee
Some products may include extended guarantees, as specified on the product page or warranty card.
9.3 Exclusions
Warranty does not cover defects caused by misuse, improper storage, or unauthorized modifications.
10. Liability
The Service Provider shall not be liable for:
Inaccuracies on the Website
Damages resulting from improper use
User-generated content
External website links
Liability is limited except in cases of intentional misconduct, gross negligence, or personal injury.
11. Intellectual Property
All content on the Website is protected by copyright. Any reproduction, distribution, or commercial use without written consent is prohibited.
12. Complaints and Legal Remedies
12.1 Complaint Handling
Complaints may be submitted via:
Email: hungary@akkufresh.com
Phone: +36 20 999 9910
Address: Móricz Zsigmond Rpt. 6–8, Győr, Hungary
Complaints are handled within 30 days.
12.2 Dispute Resolution
Consumers may initiate:
Consumer protection authority proceedings
Conciliation board proceedings
Court proceedings under Hungarian law
13. Final Provisions
13.1 Website Security
The Website uses modern security technologies; however, absolute security cannot be guaranteed.
13.2 Household Quantities
Orders are accepted for household quantities only.
13.3 Modification of GTC
The Service Provider may modify these GTC at any time. Registered users will be notified and must accept changes upon login.
14. Feedback
All feedback submitted is considered non-confidential and may be used without restriction.
© 2003–2025 Biokarma Kft.
All rights reserved.
The information on this website is subject to change without prior notice.
